Terms of Service for Northbridge Television Ltd

These Terms of Service govern the provision of services by Northbridge Television Ltd ("we", "us", "our") to customers ("you", "your"). By requesting, booking, accessing, or receiving our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

1. Introduction and acceptance of terms

These Terms of Service form a legally binding agreement between you and Northbridge Television Ltd, whose registered business address is Northbridge TV, 18 Southwark Street, London SE1 1TJ, United Kingdom. These terms apply to all quotations, bookings, service visits, installations, repairs, assessments, consultations, and related services provided by us, whether arranged by phone, email, online, or in person.

By confirming a booking, allowing our technicians to attend your premises, or accepting our services, you confirm that you have read, understood, and agreed to these Terms of Service.

2. Scope of services

Northbridge Television Ltd provides television-related installation, configuration, alignment, diagnostics, and repair services, including but not limited to:

• TV wall mounting and setup
• Aerial installation and signal testing
• Satellite dish alignment and repair
• Smart TV configuration and streaming app setup
• Television fault diagnosis and repair
• Multi-room TV distribution systems
• Home cinema and soundbar installation

Any service description provided in a quotation, booking confirmation, or service agreement is indicative of the agreed scope only. Additional work, components, wiring, brackets, accessories, or access requirements not originally included may be chargeable separately.

We will use reasonable skill and care in providing our services. However, unless expressly agreed otherwise in writing, we do not guarantee that any repair will restore equipment to manufacturer-original condition, or that any installation will resolve all pre-existing issues with signal, connectivity, property wiring, network performance, or third-party devices.

3. User obligations and responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information when booking or requesting services.
• Ensure lawful access to the property where services are to be performed.
• Obtain all necessary permissions, including landlord, freeholder, management company, tenant, or neighbour consents where required.
• Ensure the premises are safe, accessible, and suitable for the requested work.
• Disclose any known hazards, including concealed wiring, asbestos, structural weaknesses, water ingress, pest activity, poor signal conditions, unsafe loft access, or defective sockets.
• Ensure that all relevant devices, passwords, account logins, subscriptions, and remote controls are available where needed for configuration or testing.
• Back up any data, recordings, app settings, profiles, or device configurations before we commence work, where applicable.
• Remove or secure fragile, valuable, or obstructive items near the work area.

You are responsible for the condition of your property and equipment before, during, and after our attendance, except to the extent caused directly by our negligence or wilful misconduct.

If our technician reasonably believes that the work cannot be carried out safely, lawfully, or effectively, we may suspend or cancel the service and charge a call-out or cancellation fee where permitted by law and where the circumstances justify such charge.

4. Payment terms and conditions

Unless otherwise agreed in writing, fees are payable in full upon completion of the services or, for commercial or larger projects, in accordance with the invoice terms stated by Northbridge Television Ltd.

• Quoted prices may be subject to revision if the scope of work changes, access conditions differ from those described, or additional materials are required.
• Any quotation is valid only for the period stated in the quotation, or if no period is stated, for a reasonable period determined by us.
• Prices may exclude parts, brackets, cables, fixings, replacement components, parking, congestion charges, or specialist access equipment unless expressly stated otherwise.
• We may require a deposit or advance payment for special-order items, large jobs, or repeat attendance.
• Late payments may result in suspension of further services, recovery action, and any lawful interest or administrative charges.

You are responsible for ensuring payment methods are valid and authorised. We may refuse to commence or continue work if payment arrangements are not satisfactory.

5. Cancellation and refund policy

You may cancel or reschedule a booking by contacting us as soon as possible using the contact details in Section 12.

Cancellation terms may include the following:

• If you cancel with sufficient notice, no fee may be charged, subject to any non-recoverable costs already incurred by us.
• If you cancel at short notice, fail to provide access, or are not present for the appointment, we may charge a reasonable cancellation or call-out fee.
• If special-order items have been purchased specifically for your job, those costs may be non-refundable to the extent permitted by law.

Refunds, where applicable, are assessed on a case-by-case basis and will consider the nature of the services already performed, materials used, and any goods supplied. Completed services are generally non-refundable unless required by applicable law or where we have materially failed to provide the agreed service.

If you believe there is a fault with the services provided, you must notify us promptly and give us a reasonable opportunity to inspect, remedy, or re-perform the work before seeking any other remedy.

6. Liability limitations

Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the foregoing, Northbridge Television Ltd shall not be liable for:

• loss or corruption of data, recordings, app settings, accounts, or configurations;
• pre-existing faults, hidden defects, or deterioration in equipment or property;
• issues arising from third-party services, broadcasters, internet providers, streaming platforms, or manufacturer software updates;
• indirect, incidental, consequential, or special losses, including loss of profit, revenue, goodwill, or anticipated savings;
• damage caused by inaccurate information provided by you or by unsafe or unsuitable conditions at the premises;
• failure of equipment supplied by third parties or installed prior to our attendance, except to the extent caused by our negligence.

Where liability cannot lawfully be excluded, our total aggregate liability shall be limited to the amount paid or payable by you for the specific service giving rise to the claim, unless otherwise required by applicable law.

7. Intellectual property rights

All intellectual property rights in our website, branding, documentation, reports, diagrams, quotations, photographs, service materials, training materials, and technical content remain the property of Northbridge Television Ltd or our licensors, unless expressly stated otherwise.

You are granted a limited, non-exclusive, non-transferable licence to use any materials we provide solely for your personal or internal business use in connection with the services supplied. You must not copy, modify, distribute, publish, or commercially exploit such materials without our prior written consent.

Any designs, recommendations, layouts, or configurations prepared by us remain our intellectual property unless ownership is expressly transferred in writing.

8. Data protection and privacy

Northbridge Television Ltd will process personal data in accordance with applicable data protection and privacy laws. We collect and use personal information only as necessary to manage bookings, provide services, process payments, communicate with you, maintain records, and comply with legal obligations.

Depending on the service, we may have access to devices, smart TV accounts, streaming apps, Wi-Fi settings, viewing preferences, or other information stored on equipment at your premises. You are responsible for ensuring that any account credentials shared with us are shared lawfully and that you have authority to provide access.

We will take reasonable steps to protect personal data, but you acknowledge that no electronic system is completely secure. Where our services involve third-party platforms or devices, their privacy policies and terms may also apply.

For privacy-related enquiries, you may contact us using the details in Section 12.

9. Force majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to severe weather, fire, flood, epidemic, power failure, transport disruption, labour disputes, civil unrest, supplier failure, acts of government, equipment shortages, or telecommunications outages.

If a force majeure event affects a scheduled service, we will use reasonable efforts to notify you and reschedule the appointment where practicable.

10. Changes to terms

We may revise these Terms of Service from time to time to reflect changes in our business, services, operational practices, or legal requirements. The updated version will take effect from the date stated on the revised document or, if no date is stated, upon publication or communication to you.

Where changes are material, we may provide reasonable notice before the updated terms apply to future bookings. Continued use of our services after any update constitutes acceptance of the revised Terms of Service.

11. Applicable law and jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws applicable in England and Wales, unless mandatory law provides otherwise.

The courts having jurisdiction over matters arising from these Terms of Service shall have exclusive jurisdiction, subject to any mandatory consumer rights or alternative dispute resolution rights available under applicable law.

12. Contact information

If you have any questions, concerns, complaints, or cancellation requests, please contact Northbridge Television Ltd using the details below:

• Company: Northbridge Television Ltd
• Address: Northbridge TV, 18 Southwark Street, London SE1 1TJ, United Kingdom
• Email: [email protected]
• Phone: +44 20 7946 8275

13. Severability clause

If any provision of these Terms of Service is found to be invalid, unlawful, void, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if not possible, severed from these Terms of Service.

The remaining provisions shall continue in full force and effect. Any failure by us to enforce a right or provision under these Terms of Service shall not constitute a waiver of that right or provision.